Last updated: June 16, 2026
Welcome to Festoon (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at [yourwebsite.com].
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide
When you contact us, request a quotation, make a booking, or communicate with us, we may collect:
- Full name
- Email address
- Phone number
- Company or organization name
- Event details, including date, venue, and rental requirements
- Billing and payment information
- Delivery and pickup addresses
- Messages, attachments, photos, or design references you share with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of visits
- Pages viewed
- Referral sources
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests
- Process bookings and rental agreements
- Arrange delivery, setup, and collection services
- Communicate regarding your event requirements
- Send booking confirmations, invoices, and updates
- Improve our website and customer experience
- Analyze website traffic and usage patterns
- Send promotional communications, where permitted by law
- Prevent fraud and maintain website security
- Comply with legal obligations
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies may be used to:
- Remember your preferences
- Analyze website traffic
- Measure advertising performance
- Improve website functionality
You can manage or disable cookies through your browser settings.
Third-Party Services
We may use trusted third-party services to operate our business, including:
- Website hosting providers
- Analytics services
- Payment processors
- Email marketing platforms
- Customer relationship management tools
- Social media platforms
- Messaging services such as WhatsApp
These third parties may collect, process, and store your information according to their own privacy policies.
Examples include:
Remove any services you do not use.
Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Delivery and logistics partners
- Event venues or vendors when necessary to fulfil your booking
- Payment service providers
- Professional advisers and legal authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our rental services
- Maintain business records
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
When information is no longer required, we securely delete or anonymize it.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain processing activities
- Request a copy of your personal data
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Festoon
Email: [email protected]
Phone: +91 9072522033
Address:
FESTOON PROPS & RENTALS LLP
34/2060 A, Puthukkalavattom Road Near Temple,
Elamakkara, Kaloor
Ernakulam, Kerala, 682026
Mob: +91 9072522022, +91 9072522033.